Privacy & consent

Readable without an account. Connected only with your consent.

You can read everything on this site — and take the self-check — without an account, an email address, or any tracking that identifies you. This note explains, in plain language, what happens with your information the moment you choose to share it.

The self-check stores nothing

The gentle self-check runs entirely in your browser. Your answers are never stored on our servers and never transmitted anywhere — nothing about it leaves the page you're on, and closing the tab erases it.

The no-remarketing pledge

This site uses no advertising pixels, no retargeting, and no lookalike audiences — ever. Your visit here will never surface as an ad on another screen, including screens other people can see. That pledge has no exceptions, and we treat everything you share here as health information.

When you ask us to connect you

If you submit the callback form or the gentle match, we collect what you give us — your name, one way to reach you, and the details of your request — to respond and, with your express consent, to introduce you to up to 3 licensed treatment providers matched to your needs, so they can contact you about treatment options. Every eating-disorder referral goes only to programs with clinician-led intake. Those providers pay us flat marketing fees for introductions — never per-admission — which is how the service stays free for you. Your details go only to the providers matched to your request. We never sell your information to data brokers or advertisers, and it is deleted once it is no longer needed.

Marketing is separate and optional

Recovery resources and occasional updates are a separate, unchecked opt-in. Leaving it unchecked changes nothing about your request, and every email includes a one-click unsubscribe.

Analytics & consent

Analytics are cookieless and off by default; anything measurable only activates after you grant Analytics consent, and we honour Global Privacy Control and Do-Not-Track signals as a refusal. You can reopen the consent panel any time from the "Manage cookie preferences" link in the footer.

Your rights

You can withdraw consent and ask us to delete your details at any time by emailing hello@eatingrecoveryhelp.ca. Handled under Canada's PIPEDA and applicable provincial privacy law.

We are not an emergency service. In crisis, call or text 988, any hour, or call 911 in an emergency.